Shipping & Returns
What is the cost of shipping?
There are different shipping charges for every product. Kindly watch their shipping charges in cart page of Storesguru Online Store.
How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, Usually it takes about 15-20 days of shipping abut sometimes it takes about 30-45 days to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at firstname.lastname@example.org and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Returns, Refunds, Cancellations and Exchanges
What is the return policy on Storesguru?
Most of our products are eligible for return. There are some items that are Made to order which are not eligible for returns. We also provide our free product service instead of return policy on some products.
If you want to return the product, you may write to us at email@example.com w and we will inform you whether your product is eligible for return or we will provide our free product service in your product.
How are returns processed?
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Can I cancel my order?
You can cancel your order within 24 hours of order. Please email us at firstname.lastname@example.org to request a cancellation. You will not be able to cancel the order by yourself on the website.You will receive your refund between 3 - 15 business days. We will give our best to satisfy you.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 3-15 business days incase of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 15 days of delivery or we will provide free product service also on some products. Please do note there are some items that are not returnable or exchangeable.